Scrum is a Change Management process!
Right now I’m sitting at the back of the class while my good friend André is conducting an introduction workshop on ITSM (IT Service Management) using the ITIL framework at a major retailer.
He tells a story to illustrate the difference between incident management and problem management. The latter requires a root cause analysis. The aha! moment for me is when he says that root cause analysis is the start of a CM (Change Management) process.
I realise that Scrum is an ongoing change management process. In every daily Scrum meeting, Sprint Review and Sprint Retrospective the team (and stakeholders) inspect their work and their process and make adaptations to improve.
Scrum rules!